FAQ

Frequently Asked Questions

🛍️ Orders & Processing

How long does it take to process my order?

All orders are processed within 1–3 business days before shipping.

Can I change or cancel my order?

If you need to make changes, please contact us as soon as possible. We’ll do our best to help before your order is processed.

🚚 Shipping

How long does shipping take?

Shipping typically takes 3–7 business days depending on your location.

Do you offer tracking?

Yes! Once your order ships, you’ll receive a tracking number via email.

Do you offer free shipping?

We may offer free shipping on orders over a certain amount — check our current promotions at checkout.

👕 Products & Sizing

What sizes do you offer?

We offer toddler sizes from 2T to 6T.

Do your shirts run true to size?

Yes! Our shirts are designed to have a comfortable, true-to-size fit for everyday wear.

What material are the shirts made from?

Our shirts are made from soft, breathable cotton blends that are perfect for active toddlers.

🧼 Care Instructions

How should I wash the shirt?

To keep your shirt looking its best:

wash inside out

use cold water

tumble dry low

avoid ironing directly on the design

🔁 Returns & Issues

Do you accept returns or exchanges?

If there is any issue with your order, please contact us and we’ll make it right. Your satisfaction is very important to us.

What if my item arrives damaged or incorrect?

Please reach out to us with your order number and a photo of the issue — we’ll fix it as quickly as possible.

📦 Order Tracking

Where can I track my order?

Once your order ships, you’ll receive an email with tracking details. You can also contact us if you need help locating your order.

📩 Contact & Support

How can I contact you?

You can reach us anytime through our Contact page or email us directly at:

📧 yourstoreemail@gmail.com

We typically respond within 24 hours.

💛 About Our Shop

What makes your shirts special?

Our designs are created to be fun, playful, and perfect for everyday toddler life — whether it’s a trip to the zoo, a birthday, or just a day full of adventures.